HOTEL SERVICES & AMENITIES
Hours are subject to change.
OUR COMMITMENT TO WELL-BEING
Hotel Bennett is among the first businesses to receive certification for customer and employee safety, as part of the Medical University of South Carolina’s (MUSC) Back2Business Program. We encourage you to review the US Centers for Disease Control’s website for the latest information about COVID-19. Below are the comprehensive protocols and procedures we have put in place.
FACE COVERING POLICY
We have made the following changes to our COVID-19 protocols:
- Fully vaccinated guests and service professionals are no longer required to wear masks or social distance.
- Unvaccinated guests should still wear masks and practice social distancing.
Thank you for your mutual commitment to the health of our community.
*Please note that “fully vaccinated” means it has been two weeks since a person received the second dose of Pfizer or Moderna or the single dose of Johnson & Johnson. All service professionals must provide proof of vaccination in order to not wear a mask at work.
GUESTS & SERVICE PROFESSIONALS HEALTH
The health and safety of our guests and service professionals is our primary objective.
Surface Areas
Throughout our hotel, Hotel Bennett has increased its already-rigorous cleaning protocols. Surfaces are thoroughly treated with hospital-grade disinfectants and cleanings are conducted with increased frequency.
Guest Contact
All medical advice, including that from the CDC and WHO, states that direct, person-to-person contact is the primary way COVID-19 spreads. To help prevent risk of transmission in this way, Hotel Bennett implemented the following protocols:
- Masks and gloves are readily available for hotel guests
- Installed additional hand-sanitizing stations
Physical Distancing
Unvaccinated guests are advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while in lines, using elevators or moving around the property. All resort outlets will comply with local or state-mandated occupancy limits.
Hand Sanitizer
Hand sanitizer dispensers, touchless whenever possible, are placed at key guest and service professional entrances and contact areas such as driveways, reception areas, hotel lobbies, restaurant entrances, meeting and event spaces, elevator landings, pools, spa and exercise areas. Hand sanitizer is provided in public areas and throughout the back of house for service professionals.
Back-of-the-House Signage
Signage is posted throughout the property reminding service professionals of the proper way to wear, handle and dispose of masks, use gloves (in positions deemed appropriate by medical experts), how to wash hands and sneeze, and to avoid touching their faces.
Service Professional & Guest Health Concerns
Our service professionals are given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property, and they will be ready to provide support to our guests. Service professionals are instructed to stay home if they do not feel well and told to contact a manager if they notice a coworker or guest with a cough, shortness of breath, or other known symptoms of COVID-19. Service professionals and guests who exhibit any of the symptoms of COVID-19 while at the property will be instructed to immediately make this information known to managers and hotel security respectively.
THE GUEST EXPERIENCE
Housekeeping
Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
SERVICE PROFESSIONAL RESPONSIBILITIES
The role Hotel Bennett service professionals play is vital for an effective sanitation, health and hygiene program.
Hand Washing
Proper hygiene and frequent handwashing with soap is vital in helping to combat the spread of virus. All Salamander service professionals are instructed to wash their hands for 20 seconds, or use sanitizer when a sink is not available, every 60 minutes and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering, going on and returning from break, and before or after starting a shift.
COVID-19 Training
All service professionals have received training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact, including housekeeping, food and beverage, public area departments, hotel operations and security.
Personal Protective Equipment (PPE)
Appropriate PPE is worn by non-vaccinated service professionals and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE is mandatory.
Timekeeping
Hand sanitizer is available at each timeclock location and service professionals are required to sanitize their hands after clocking in. Our management team provides constant communication, and proper PPE and sanitation procedures is followed and updated per the latest expert guidance.
CLEANING PRODUCTS AND PROTOCOLS
Hotel Bennett will use cleaning products and protocols which meet CDC/EPA guidelines, and are approved for use and effective against viruses, bacteria and other airborne and bloodborne pathogens. We have worked closely with our vendors, distribution partners and suppliers to ensure an uninterrupted supply of these cleaning supplies and necessary PPE.
Public Spaces and Communal Areas
The frequency of cleaning and sanitizing is increased in all public spaces with an emphasis on frequent-contact surfaces including, but not limited to, front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, room keys and locks, ATMs, and stair handrails, gym equipment, dining surfaces and seating areas.
Guest Rooms
Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items including television remote controls, toilet seats and handles, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches, temperature control panels, alarm clocks, luggage racks and flooring.
Laundry
All bed linen and laundry continue to be washed at a high temperature and in accordance with CDC guidelines.
Back of the House
Frequency of cleaning and sanitization is increased in high-traffic, back-of-house areas with an emphasis on service professional dining rooms, service professional entrances, uniform rooms, service professional restrooms, loading docks, offices, kitchens, security scanning podiums, and training classrooms.
Shared Equipment
Shared tools and equipment is sanitized before, during and after each shift or anytime the equipment is transferred to a new service professional. This includes phones, radios, computers and other communication devices, payment terminals, kitchen implements, engineering tools, safety buttons, folios, cleaning equipment, keys, time clocks and all other direct contact items used throughout the resort.
Room Recovery Protocol
In the event of presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The room will only be returned to service after undergoing an enhanced sanitization protocol.
Air Filter and HVAC Cleaning: Air filter replacement and HVAC system cleaning will be increased, and fresh air exchange maximized.
PHYSICAL DISTANCING
Throughout Hotel Bennett, we meet or exceed state and local health authority guidelines on proper physical distancing.
MEETING & EVENTS SERVICE PROTOCOLS
Cleaning & Sanitizing Protocols
Enhanced cleaning protocols with increased frequency, focusing on high traffic and frequently touched surfaces.
All shared equipment and meeting amenities to be sanitized after each use with hospital-grade sanitizing chemicals.
All linen, including underlays, to be replaced after each use.
Polycoms, computers, and AV equipment will be wiped down and UV sanitized after each use
HVAC filters will be changed with greater frequency
Guest Flow
Clearly marked meeting entrances and exits accompanied by one-way directional signage
Registration
• Customized floor plans and seating capacities will be created for each individual event
• Hand sanitizer dispensers will be conveniently placed near self-service beverage stations along with tissue boxes and sanitizing wipes
• Bottled water placed at each place setting is a standard meeting room setup (no pitchers of water)
• Linen (when used) will be laundered following each event or linen-less tables will be used
• Open-air venues will be offered for meeting breakouts and coffee breaks
Food and Beverage
• Banquet and catering menus have been modified to offer creative alternatives to self-service buffets, butler passed drinks and hors d’oeuvres
• Buffet service will feature action stations accompanied by single service composed dishes and pre-packaged grab and go options. Stations will have appropriate shielding in place.
• Coffee and other break items to be attended and served by a server and/or have small cocktail napkins available for self-service coffee and tea
• Condiments to be served in single-serve or sanitized individual containers
• Queuing monitored by supervisors
• All menus are single-use and disposed of following the event
Physical Distancing & PPE Protocol
• Staggered breaks, meals and arrival departure times will be coordinated to avoid crossover.
• Seating capacities and floor plans to be reviewed on an event-by-event basis to ensure appropriate physical distancing that follows State and Local guidelines
• Enhanced conferencing technology to be made available to broadcast into adjacent meeting rooms
Outside Vendors
• Adherence to hotel policies and procedures will be required by all vendors including PPE, cleanliness, and sanitization requirements.